Course Overview

Course Length: 1 Hour

Continuing Education Credits: 0


When another responder is rushed into an ER for emergency medical care, there is often an entourage of personnel that comes with them. These other police, fire, or EMS personnel can often clog up hallways and create additional problems for the hospital personnel. This course addresses proactive and reactive hospital staff can take to prevent these issues. This model has successfully been implemented in large city hospitals across the country and has significantly helped the continuity of operations in hospitals during these events. Finally, this course addresses some important considerations and strategies to assist hospital staff in dealing with responders who may walk-in to ERs for emergency mental health care.

Course Objectives

  • Discuss some of the unique considerations hospitals and hospital staff may experience when other responder groups such as fire, police, ems, or others have a member transported to their ER due to a medical emergency.

  • Identify some strategies that can be implemented ahead of time and during such events to assist with hospital continuity of operations.

  • Discover some important considerations should an emergency responder walk-in to your facility to be treated for a mental health concern.

What to expect:

  • High quality video instruction from our course presenters

  • A state-of-the-art learning environment with easy course navigation and the ability to access your courses on any device

  • Quick access to course support and feedback from your student dashboard

Meet Your Instructors:

Rhonda Kelly

Rhonda served as an EMT in the Antarctic, as well as a career and volunteer EMT in Colorado. She spent 17 years as a firefighter/paramedic and worked part time as an ER and Psych ER nurse. During the last few years of her career as a firefighter, she accepted the role of Health & Safety Officer, building out a behavioral health program for the agency. In 2016, she founded ResponderStrong (an initiative to improve mental health support for responders and their families) and continues to serve as its Executive Director. As a master trainer, she works with the Center for Relationship Education to conduct relationship and communication skills training specific to responder families. Currently, she also serves as the National Director of Health, Wellness, and Resilience for Global Medical Response, the largest EMS organization in the world.

Commander Stephen Redfearn

Commander Stephen Redfearn has served with the Aurora, Colorado Police Department for 21 years, and his current duties as a Commander have him overseeing an entire police district in the city. Prior to promotion, Stephen held a variety of leadership roles within his organization including District 1 Deputy Commander and the commanding officer for the Major Investigations Section, which included supervising 7 highly specialized investigative units such as homicide, sex crimes, and crimes against children. He has also supervised the vice & narcotics unit, the East Metro Auto Theft Team, and a field training patrol team. Stephen is a highly decorated and well-respected leader within his organization. Among his many accomplishments, he is also widely known for his role as a first responder to the Century 16 Theatre shooting in July of 2012, where he took an active role in overseeing the triage and subsequent transport of the victims as well as detention of the suspect. Stephen was also well-known for his leadership role in the department’s peer support team and helped create the Aurora Police Trauma Response Team to care for his fellow officers and their families in a time of crisis. He also serves as the President of the Colorado Fallen Hero Foundation, a non-profit organization that assists agencies during a line-of-duty death.